Terms of Service – Design my Space
Last updated: 3 July 2026
1. Overview of Services
Design my Space provides remote interior design services, offering tailored digital design packages that include 2D Design boards, floor plans, product sourcing, and 3D visualisations. All services are delivered online, based on the information provided by the client.
2. Entire Agreement
These Terms of Service constitute the entire agreement between you and Design my Space for the use of the site and the design services and supersede any prior agreements.
3. Use of Website
3.1 Our website and any content made available on it are intended for your own use when considering or purchasing Design my Space services.
3.2 We take reasonable steps to ensure the website is accurate and up-to-date, but we do not guarantee uninterrupted access or freedom from errors or viruses.
3.3 You may not copy, reproduce, resell, or commercially exploit any part of the website, our content, or our design materials without our written permission.
3.4 Any links to third-party websites are provided for convenience only. We are not responsible for the content or privacy practices of those sites.
3.5 We take reasonable steps to keep the site secure, but no website or online transmission can be guaranteed to be completely secure.
3.6 Any information obtained or downloaded by you shall be at your own risk and we do not warrant that such information will be free of viruses or other malware.
4. Client Responsibilities
To receive the best results, clients agree to:
• Provide accurate measurements, photographs, inspiration, and any other required information in a timely manner.
• Review and respond to design proposals and revisions within 7 days unless otherwise agreed.
• Confirm final designs and complete the project within the active service period.
We are not responsible for delays or design limitations caused by incomplete or inaccurate information.
5. Free Consultation
We offer a complimentary 30-minute consultation to discuss your design needs and recommend the most suitable package. This session is intended to determine scope and is not a design advice session.
6. Project Timelines
Design proposals are typically delivered within 2 weeks from the date all required materials have been submitted by the client. All timelines stated on the Design my Space website apply per room and not to multiple rooms at the same time. Rooms are scheduled and completed individually, and work is carried out on a sequential basis rather than simultaneously. We aim to meet this timeframe consistently but reserve the right to extend the delivery schedule if needed.
Final design package completion is expected within 2 weeks after proposal approval per room.
Delays caused by a client’s lack of response or missing information may result in the relevant room being paused or closed. If we do not receive a response for a continuous period of 2 months, that room will be considered closed. Any reactivation may be subject to additional fees.
7. Design Revisions
Each design package includes a set number of revision rounds: up to 3 revisions for Design Essential, up to 4 revisions for Design Plus, and up to 4 revisions for Design Premium.
Revision requests must be submitted within the design timeframe, usually within 2 weeks of receiving the initial design proposal. Feedback should be provided in one clear, consolidated written response so your designer can review and apply the requested changes efficiently.
Revision timelines begin once consolidated written feedback has been received. Revisions are typically completed within 1–2 weeks, depending on the scope of the changes requested. Timelines apply per room.
Any revisions requested beyond the included number may be quoted and billed separately. Design my Space is not obliged to provide additional revisions once the included revision rounds have been used.
8. Design Ownership & Usage
Clients receive a limited, non-transferable licence to use the design materials provided for their own home, property, or business premises for which the package was purchased.
Design my Space retains copyright and intellectual property rights to all designs, layouts, illustrations, visualisations, documents, shopping lists, and other materials we provide.
These materials may not be reproduced, resold, sublicensed, shared publicly, used to provide design services to others, or commercially exploited without our written permission.
9. Use in Portfolio & Marketing
We may feature our design boards, visualisations, and non-identifying project materials in our portfolio, social media, and marketing. We will not publish identifiable client information or client-supplied photographs of private spaces without consent.
Clients may request to opt out at any time by contacting hello@designmyspace.eu.
10. Product Sourcing & Third Parties
Product recommendations and associated shopping lists are provided after final design approval. While we aim to suggest reputable suppliers, we are not responsible for the availability, pricing, delivery, quality, or warranty of third-party products.
Clients are responsible for verifying all measurements, lead times, and compatibility before purchasing.
Clients are responsible for placing orders directly with the supplier and managing delivery, returns, and warranties.
11. Colour Accuracy & Visualisations
Colours shown in visuals and 2D design boards may vary depending on screen settings, lighting, and manufacturing differences. Final product colours and finishes may differ in person.
Visual representations are for conceptual purposes and may not reflect exact scale or detail. Clients must verify all aspects with their contractor before proceeding with any work.
12. No Reliance on Information
The content on the site is provided for general information only and is not intended to be advice on which you should rely. We advise that you obtain professional or specialist advice before taking any action based on the content of this site.
13. Modifications to Service or Terms
We reserve the right to modify our services or these Terms of Service at any time. Updated terms will be posted on our website. Continued use of our services constitutes acceptance of any changes.
14. Limitation of Liability
Nothing in these Terms of Service limits or excludes our liability for death or personal injury caused by our negligence, or for any other liability that cannot be limited or excluded under applicable law. Use of the site is entirely at your own risk. To the fullest extent permitted by law, we exclude all other liability, whether in contract, tort (including negligence), or otherwise, for any loss, damage, or expense arising from the use of our site, services, or content, and we exclude all warranties and representations, whether express or implied, relating to the site or its content.
15. Age Restrictions
No part of the service is directed to persons under the age of 18. If you are under 18 years of age, please do not use or access the service at any time or in any manner. By using our services, you confirm that you are at least 18 years old.
16. Construction, Structural Work, and Approvals
All visual materials, design proposals, and suggestions are intended for conceptual and space planning purposes only.
Design my Space does not provide architectural, structural, electrical, or engineering services. Any construction, renovation, lighting installation, joinery, or structural work must be carried out by licensed professionals who are solely responsible for ensuring compliance with local regulations, planning permissions, and safety standards.
Clients are responsible for obtaining any required permits or approvals before commencing any work.
17. Third-Party Products and Liability
We may include links to or suggestions for third-party products as part of our shopping list. While we aim to recommend quality sources, we do not guarantee the safety, performance, or suitability of any third-party items.
We are not liable for damage, injury, or loss resulting from the use of third-party products. Clients are responsible for checking product safety, installation instructions, and suitability before use.
18. Project Closure
If no communication is received from the client for a continuous period of 2 months, the project will be considered closed. Reactivation may incur additional charges.
19. Third-Party Links
19.1 Where our design services include a curated shopping list with links to third-party websites for the purchase of items, although we will always endeavour to select reputable retailers, we are not responsible for the content, security, performance, practices, or policies of their websites and do not guarantee or warrant that they will be inoffensive, fit for purpose, or free of viruses or other malware.
19.2 Any purchase by you from a third-party retailer is made by way of a separate contract between you and the retailer. We are neither a party to such a contract nor an agent of you or the retailer.
19.3 While we will always endeavour to provide you with up-to-date cost estimates, we do not guarantee the price you may need to pay for third-party purchases.
20. Deliverables & File Format
We will provide the deliverables of your project via email to the address you provided when booking. Deliverables will typically be provided in Portable Document Format (PDF). We do not provide native working files such as CAD plans, SketchUp models, or spreadsheets used during the development of your design.
21. Description of Service Deliverables
The specific deliverables you receive will depend on the design package you have selected. Details of what is included in each package are outlined on our website. Deliverables may include digital 2D design boards, furniture layouts, 3D visualisations, shopping lists, and installation notes where relevant. All materials are provided digitally.
22. Discounts, Offers and Promotions
Promotions and discounts are time-limited, subject to change, and may be withdrawn at any time. Unless an end date is explicitly stated, no promotion or discount is guaranteed or binding.
23. Legal Compliance
Clients are solely responsible for ensuring that any use of the design, sourced items, or structural or permanent changes to the property comply with applicable laws, building regulations, lease terms, and local authority rules. Design my Space is not liable for any breach of these requirements.
24. Privacy & Data
We take privacy seriously and process client information in line with our Privacy Policy. Any images, personal details, or documents shared during the project will be stored securely and used only for the purpose of providing design services unless you have given consent for other use. A full Privacy Policy is available at www.designmyspace.eu.
25. Indemnity
You agree to indemnify and hold harmless Design my Space, along with its employees, contractors, and affiliates, from any third-party claims, losses, damages, or legal fees arising from your breach of these Terms or any misuse of the services or website.
26. Severability
If any part of these Terms of Service is found to be invalid or unenforceable, the remaining sections will continue in full force. Where possible, any invalid term shall be interpreted to reflect the original intention as closely as permitted by law.
27. Third-Party Rights
No third party shall have the right to enforce any part of these Terms unless required by applicable law.
28. Client Responsibility for Installation or Styling
Clients are responsible for the correct installation, assembly, or placement of items in their space. Design my Space is not liable for any damage, injury, or loss arising from the improper use, installation, or styling of recommended items.
29. Design Interpretation Disclaimer
While we aim to represent our designs as clearly as possible, digital visuals, 2D design boards, and 3D representations are for illustrative purposes only. Actual results may vary based on lighting, materials, and construction methods.
30. Service Availability Disclaimer
While we aim to deliver our services reliably, Design my Space reserves the right to temporarily suspend or delay services due to unforeseen events, including illness, technical issues, or circumstances beyond our control. Clients will be notified and kept updated in such cases.
31. Force Majeure
We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, internet outages, labour disputes, or government actions.
32. Cancellation, Refunds and Statutory Rights
Nothing in these Terms affects your statutory rights.
If you are a consumer purchasing our services online, by email, by phone, or otherwise at a distance, you may have the right to cancel your purchase within 14 days of entering into the contract.
You may request that we begin work during the 14-day cancellation period. If you do so and later cancel within that period, you agree that we may charge you for any work carried out up to the point of cancellation, proportionate to the service provided.
If the service has been fully completed within the 14-day cancellation period at your request, and you acknowledged that your cancellation right would be lost once the service was completed, you may no longer have the right to cancel.
Once the design process has begun, refunds will be assessed in line with the work already carried out, the stage of the project, and your statutory rights. No refund will be due for work already completed or for any final design package that has been delivered.
In certain cases, partial credit may be offered at our discretion for unused services.
33. Compliance with Laws and Regulations
Clients are solely responsible for ensuring that any implementation of our design proposals complies with all applicable local laws, planning permissions, building regulations, landlord requirements, and health and safety standards. Design my Space accepts no responsibility or liability for any fines, penalties, losses, or other legal consequences arising from the use or execution of our designs in breach of these requirements.
34. Terms for Gifted Packages
Gift vouchers for design packages must be redeemed within 12 months of the purchase date. Once redeemed and design work begins, the same terms apply as for standard packages, including timelines, responsibilities, and limitations.
Gift recipients must provide required information in a timely manner. Projects not initiated within 2 months of redemption may be closed or subject to reactivation fees.
Gifted packages are non-refundable once redeemed.
35. Limitation of Liability (Supplementary Clause)
To the maximum extent permitted by law, Design my Space is not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our services or reliance on our designs.
We are not responsible for:
• Errors caused by inaccurate measurements or information provided by the client.
• Changes in product availability, pricing, or delivery by third-party suppliers.
• Unsatisfactory outcomes resulting from client changes or implementation errors.
All design schemes, proposals, packages, and associated materials provided by Design my Space are intended for visual inspiration and space planning purposes only. They are not construction documents. Any suggested joinery, built-in, or structural elements must be designed, built, and installed by a qualified contractor who will take full responsibility for compliance, safety, and structural integrity. Clients are solely responsible for obtaining any necessary permits, approvals, or consents required prior to commencing work. Clients must verify all design aspects with their contractor or tradesperson before implementation.
Our maximum liability, if any, is limited to the amount paid for the specific design package purchased.
36. Post-Design Support
Post-design support is separate from the design and revision process and provides guidance on practical matters such as product alternatives, sourcing solutions, and implementing the approved design. Support is included for 2 weeks for Design Essential, 1 month for Design Plus, and 2 months for Design Premium, starting from the date the final design package is issued. Post-design support does not include additional design revisions.
37. Shopping List Provision
The curated shopping list, including links to suggested products, will be provided to the client only after the final design has been approved. Until approval is given, Design my Space is not obliged to release product recommendations or cost estimates.
38. Governing Law
These Terms are governed by and construed in accordance with the laws of the country in which Design my Space is legally established.
If you are a consumer resident in Belgium, the Netherlands, Ireland, Switzerland or Denmark, you will also benefit from any mandatory consumer protections available under the laws of your country of residence.
Nothing in these Terms limits any rights you may have to bring a claim in the courts of your country of residence where applicable consumer law gives you that right.
39. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at: hello@designmyspace.eu