Privacy Policy – Design my Space
Last updated: 3 July 2026
This Privacy Policy explains how Design my Space (“we”, “our”, or “us”) collects, uses, stores, shares, and protects your personal information when you visit our website, use our design services, make an enquiry, purchase a package, or communicate with us.
Design my Space is the data controller for the personal information we process in connection with our website and services.
Website: www.designmyspace.eu
Email: hello@designmyspace.eu
1. Information We Collect
We may collect and process the following types of personal information:
• Contact information, such as your name, email address, phone number, billing address, and project address where relevant.
• Project information, such as room measurements, photographs, floor plans, inspiration images, design preferences, budget information, furniture requirements, and details about your home, property, or business premises.
• Communication information, such as emails, enquiry forms, consultation notes, feedback, revision requests, and other correspondence.
• Payment and purchase information, such as the package purchased, order details, transaction records, and billing information. Payment card details are processed securely by our payment provider, Stripe. We do not store your full card details.
• Technical and usage information, such as your IP address, browser type, device information, operating system, pages visited, referral source, and website usage data collected through cookies or similar technologies.
2. How We Use Your Information
We use your personal information to:
• Respond to enquiries and consultation requests.
• Provide and personalise our interior design services.
• Prepare design proposals, design boards, visualisations, floor plans, shopping lists, and other project deliverables.
• Communicate with you about your project, order, package, revisions, or post-design support.
• Process payments and manage purchases.
• Provide customer support.
• Improve our website, services, packages, and client experience.
• Maintain business, accounting, tax, and legal records.
• Protect our website, business, content, intellectual property, and services.
• Comply with legal and regulatory obligations.
3. Lawful Bases for Processing
We rely on different lawful bases depending on how and why we use your personal information, including:
• Contract: where processing is necessary to provide our services, manage your project, process your order, deliver your design package, or communicate with you about your purchase.
• Legal obligation: where processing is necessary to comply with legal, tax, accounting, or regulatory requirements.
• Legitimate interests: where processing is necessary for the running, improvement, protection, and administration of our business, provided your rights and interests do not override those interests.
• Consent: where you have opted in to receive marketing emails, where consent is required for non-essential cookies, or where you have given permission for a specific use of your information.
4. Communication and Marketing
We may contact you about your enquiry, consultation, order, project, design package, revisions, post-design support, or important service updates.
We will not send you promotional marketing emails unless you have opted in or where we are otherwise permitted to do so by law. You can unsubscribe or opt out of marketing communications at any time by contacting hello@designmyspace.eu.
5. Payments and Third-Party Services
We use Stripe to process payments securely. We do not store your full card details. Stripe may process your personal information in accordance with its own privacy policy, which is available at:
We may also use trusted third-party service providers to help operate our business and provide our services, such as website hosting providers, email platforms, payment processors, analytics providers, cloud storage providers, professional advisers, and other business support services.
Where our design services include links to third-party retailers or suppliers, those websites are operated independently from Design my Space. Please review their privacy policies before submitting any personal information to them.
6. Data Sharing
We do not sell your personal information.
We may share your personal information where necessary with:
• Payment processors, such as Stripe.
• Website, hosting, email, analytics, and cloud storage providers.
• Professional advisers, such as accountants, legal advisers, or insurers.
• Service providers who help us operate our business or deliver our services.
• Public authorities, regulators, or other third parties where required by law.
We only share personal information where necessary and appropriate for the purposes described in this Privacy Policy.
7. Project Images and Portfolio Use
We may use our design boards, visualisations, and non-identifying project materials for portfolio, website, social media, and marketing purposes.
We will not publish identifiable client information or client-supplied photographs of private spaces without consent.
If you have given consent for images or project materials to be used and later wish to withdraw that consent, please contact hello@designmyspace.eu.
8. Data Retention
We retain personal information only for as long as necessary to provide our services, manage our business, comply with legal obligations, resolve disputes, and maintain appropriate records.
Project files, correspondence, invoices, payment records, and related business records may be retained where required for legal, tax, accounting, insurance, or business purposes.
Where information is no longer required, we will delete it, anonymise it, or securely archive it where appropriate.
9. Data Security
We use appropriate technical and organisational measures to protect your personal information.
While we take reasonable steps to keep your information secure, no website, online service, email transmission, or electronic storage system can be guaranteed to be completely secure.
10. Your Rights
Depending on the circumstances, you may have the right to:
• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to certain types of processing.
• Request restriction of processing.
• Request transfer of your personal information.
• Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us at hello@designmyspace.eu.
You also have the right to lodge a complaint with the data protection authority in your country of residence, place of work, or the place where you believe a data protection issue has occurred. If you are based in Switzerland, you may contact the Swiss Federal Data Protection and Information Commissioner.
11. Cookies and Similar Technologies
Our website uses cookies and similar technologies to help the site function, improve user experience, understand how visitors use our website, and support website performance.
Essential cookies may be used to operate the website.
Where we use non-essential cookies, such as analytics or marketing cookies, we will request your consent through our cookie banner or cookie preference tool before placing them on your device, where required. You can manage or withdraw your cookie preferences through the cookie preference tool available on our website or through your browser settings.
12. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18.
13. International Transfers
Some of the third-party service providers we use may process personal information outside the European Economic Area, Switzerland, or the country where you are located. Where required, we will use appropriate safeguards, such as adequacy decisions, standard contractual clauses, or other legally recognised transfer mechanisms.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Design my Space
Email: hello@designmyspace.eu
Website: www.designmyspace.eu